EMERGENCY RESPONSE

Emergency Response FAQs

Courtesy Notifications

Courtesy Notifications: These types of notifications are reserved for below Reportable Quantity (RQ) events that do not cause an emergency condition. These types of notifications can be made to the Louisiana Department of Environmental Quality (LDEQ) by phone or online via LDEQ's website utilizing the Online Incident Reporting - Spill Incident/Release form. The web address is https://deq.louisiana.gov/form/online-incident-reporting-spill-incident-release. Notification to the LDEQ does not absolve the submitter of the responsibility to notify the Louisiana State Police and/or the local emergency planning committee. Courtesy Notification updates (where the initial notification is made via LDEQ's online form): Often initial notifications are made to ensure compliance with notification timeline requirements and often before all pertinent facts such as spill/release amount calculations are complete. To provide an opportunity for submitters to update previously submitted notifications without submitting another notification, the LDEQ has provided a mechanism to provide new/updated information via our website. The same online form can now be utilized to update the LDEQ on the status of a previously reported event. Upon filling out the initial notification utilizing the online form, the submitter will receive a confirmation email with a special link and instructions on how to return to the originally submitted form. The submitter will then have the ability to update the original form to include updated or other relevant information as appropriate. In order to provide the LDEQ with enough information to complete a substantive report and close the courtesy notification, in the update, the submitter must: Identify the material discharged. Provide an estimate of the amount of material discharged. Describe the actions taken, or to be taken, to stop the unauthorized discharge and recover the material discharged. Describe how any recovered material was properly managed and disposed of. Unless otherwise notified by the LDEQ, no additional action or follow-up written report under LAC 33:I.3925 is required to close this matter with the LDEQ. The submittal of the updated online report shall be deemed a certification that the discharge did not exceed an RQ and did not cause an emergency condition as provided in LAC 33:I.3915.

What is required in order to process an Environmental Complaint?

Complaint Procedures

LDEQ Complaint Policy
The Louisiana Department of Environmental Quality (LDEQ) receives approximately 10,000 environmental incident notifications annually. Of these notification, over 4000 are citizen complaints. LDEQ's executive staff has authorized the creation of this Environmental Complaint Policy set forth guidelines and procedures to best manage departmental resources while maintaining effective customer service to the citizens of the state regarding environmental complaints. LDEQ shall protect public health and the environment by evaluating each environmental complaint and bring about statutory and regulatory compliance through a consistent and structured process. This policy shall be adhered to barring unusual or unforeseen circumstances which may occur where all or part of this policy cannot be followed: To read the entire document click LDEQ Complaint Policy

Required Information to Process Environmental Complaint
Location of Complaint/Spill - Complainants must be as specific and detailed as possible with respect to location of the complaint. Please include landmarks when possible.

Nature, details of Complaint/Spill - Complainants need to provide specific details of all relevant entities involved in the complaint issue(s). All names, phone numbers and/or descriptions given in detail will assist in the investigation.

Contact Information
Online Notification Form - Complainants can use this web-based format to submit a complaint electronically to SPOC personnel: Online Incident Reporting

Contact SPOC for notifications and complaints:

By phone, 8:00 AM - 4:30 PM, Monday - Friday

(225) 219-3640 or (888) 763-5424

Hotline: (225) 342-1234

By Fax: (225) 219-4044 

In the event of a Natural Disaster (hurricane, flood, fire, etc.), who should the Director of the Parish of Emergency Preparedness (Homeland Security) contact for more information or assistance?

LDEQ PARISH LIAISON CONTACTS BY REGION:

REGIION PARISH CONTACT NUMBER
ARO Acadia Mike Savoy 337.262.5591
Evangeline
St. Mary
Vermillion
REGION PARISH CONTACT NUMBER
ARO Iberia Jeff Jackson 337.262.5582
Lafayette
St. Landry
St. Martin
REGION PARISH CONTACT NUMBER
CRO East Baton Rouge Linda (Brown) Piper 225.219.3951
East Feliciana
Iberville
Pointe Coupee
West Baton Rouge
West Feliciana
REGION PARISH CONTACT NUMBER
CRO Ascension Roger Ward 225.219.3985
Assumption
Livingston
St. Helena
St. James
REGION PARISH CONTACT NUMBER
KCRO Rapides Jason Dewitt 318.484.5528
NWRO DeSoto
Natchitoches
Red River
Sabine
REGION PARISH CONTACT NUMBER
KCRO Avoyelles

Brandon Williams

Chris Rajewski

318-484.2222

318.487.5589

Catahoula
Concordia
Grant
LaSalle
REGION PARISH CONTACT NUMBER
KCRO Winn Jay Glorioso 318.362.5443
NERO Bienville
Caldwell
Claiborne
Jackson
Lincoln
Morehouse
Union
Webster
NWRO Bossier
Caddo
REGION PARISH CONTACT NUMBER
NERO East Carroll Faith Stephens 318.362.5429
Franklin
Madison
Ouachita
Richland
West Carroll
Tensas
REGION PARISH CONTACT NUMBER
SERO Orleans Kurt Wilson 504.736.7767
St. Bernard
St. Charles
Terrebonne
REGION PARISH CONTACT NUMBER
SERO Jefferson Jackie Marve 225.219.3985
Lafourche
Plaquemines
St. John
REGION PARISH CONTACT NUMBER
SERO St. Tammany Kevin Cousins 504.736.7753
Tangipahoa
Washington
REGION PARISH CONTACT NUMBER
SWRO Allen Ella Barbe 337.491.2723
Calcasieu
Cameron
Jefferson Davis
REGION PARISH CONTACT NUMBER
SWRO Beauregard Markle Farber 337.491.2804
Vernon

OTHER INFORMATION: 

LDEQ Regional Office Google Map with Legend