A DEPARTMENT OF THE STATE OF LOUISIANA

EMERGENCY RESPONSE

Complaint Procedures

LDEQ Complaint Policy
The Louisiana Department of Environmental Quality (LDEQ) receives approximately 10,000 environmental incident notifications annually. Of these notification, over 4000 are citizen complaints. LDEQ's executive staff has authorized the creation of this Environmental Complaint Policy set forth guidelines and procedures to best manage departmental resources while maintaining effective customer service to the citizens of the state regarding environmental complaints. LDEQ shall protect public health and the environment by evaluating each environmental complaint and bring about statutory and regulatory compliance through a consistent and structured process. This policy shall be adhered to barring unusual or unforeseen circumstances which may occur where all or part of this policy cannot be followed: To read the entire document click LDEQ Complaint Policy

Required Information to Process Environmental Complaint
Location of Complaint/Spill - Complainants must be as specific and detailed as possible with respect to location of the complaint. Please include landmarks when possible.

Nature, details of Complaint/Spill - Complainants need to provide specific details of all relevant entities involved in the complaint issue(s). All names, phone numbers and/or descriptions given in detail will assist in the investigation.

Contact Information
Online Notification Form - Complainants can use this web-based format to submit a complaint electronically to SPOC personnel: Online Incident Reporting

Contact SPOC for notifications and complaints:

By phone, 8:00 AM - 4:30 PM, Monday - Friday

(225) 219-3640 or (888) 763-5424

Hotline: (225) 342-1234

By Fax: (225) 219-4044